Frequently Asked Questions

How can we help?

New Zealand Rugby Fan Profile FAQ

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NZR+ FAQ

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NZR+ Predictor Game

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Sections

Complaints Management Service

Teams & Players

Ticketing & Hospitality

Matches

Merchandise, Charity & Giveaways

Footage, Content And Media

Get Involved

About New Zealand Rugby

Team All Blacks


 

Complaints Management Service

New Zealand Rugby (NZR) is committed to promoting responsible and respectful behaviour and ensuring that people feel safe when interacting with people involved in Rugby.

NZR has established an independent complaints management service which is designed for complaints relating to inappropriate or objectional behaviour from anyone involved in Rugby. It will allow complainants to contact an independent person who will assist them in resolving their concerns.

Please visit this page for more information.

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Teams & Players

Who are the national representative rugby teams from New Zealand?
  • All Blacks
  • Black Ferns
  • Maori All Blacks
  • All Blacks XV
  • All Blacks Sevens
  • Black Ferns Sevens
  • New Zealand Schools
  • New Zealand U20
  • Heartland XV
  • NZ Provincial Barbarians

To keep up with all things rugby, make sure you’re subscribed to our emails, where we will keep you updated on all the latest announcements, special offers and provide access to All Blacks and Black Ferns test match pre-sales.

What is DHL Super Rugby Pacific? Who plays in it?

DHL Super Rugby Pacific is made up of 12 teams who play a total of 15 matches during the regular season,leading up to a 3 series final round, with quarterfinals, semifinals and finals.

Delivered by the joint venture partnership between New Zealand Rugby and Rugby Australia, DHL Super Rugby Pacific hosts matches from both of these nations and the wider pacific with coverage provided by NZR’s long-standing broadcast partner Sky (throughout New Zealand).

Our NZ based teams include Blues, Chiefs, Hurricanes, Crusaders, Highlanders and Moana Pasifika

What is Sky Super Rugby Aupiki? Who plays in it?

Sky Super Rugby Aupiki is New Zealand's top women's domestic competition. The teams consist of The Blues, Chiefs Manawa, Hurricanes Poua & Matatū (a combined South Island team governed by the Crusaders & Highlanders) who play across five weekends each year.

The name Super Rugby Aupiki reflects on the competition being a crucial steppingstone between Farah Palmer Cup and the Black Ferns, with Aupiki translating to mean 'the ascent to the upper most realm’. 

What is the top level of domestic rugby in New Zealand? Who plays in it?

The Men’s domestic competition is the Bunnings Warehouse NPC. The Bunnings Warehouse NPC will be played between all 14 Premier Competition Unions. With teams divided into two conferences of seven teams based on the previous season’s standings.

Each team plays ten competition matches (five home games and five away games) (“Round Robin”) prior to quarter-finals and/ or semi-finals and/ or finals (“Finals Rounds”).

The Women’s domestic competition is the Farah Palmer Cup presented by Bunnings Warehouse. This competition continues to expand as the numbers of women playing rugby grows, and so the format of the Farah Palmer Cup is decided prior to the start of each season.

The Bunnings Warehouse Heartland Championship is the second tier of men’s rugby in New Zealand's domestic competitions. The competition boasts twelve teams, all of who are contributors to the catchment areas of the New Zealand Super Rugby Clubs.

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Ticketing & Hospitality

You can purchase tickets to NZ Rugby matches from www.allblacks.com/tickets. To give yourself the best chance of securing tickets to Test matches, make sure you’re subscribed to our emails where we will provide access to our exclusive test match pre-sale offers.

I have a question about my ticket purchase.

Test Match Tickets: If you have purchased your ticket through Ticketek you can print your print-at-home tickets, customize your alerts, and more by signing into your My Ticketek account. If you bought tickets online, you already have an account – just sign in. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz 

If need to talk to someone or you’re worried that your ticket might not be legitimate, please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 04 384 6309 (for mobile and international callers).

Other games around NZ: The Super Rugby Club or Provincial Union hosting the match will be able to help with all your ticketing questions.

Can I purchase tickets at the gate?

Why wait? It’s really easy to get your preferred tickets to the match that you want by subscribing to our emails and buying before they go on public sale! We’d hate you to miss out by waiting until game day as there may not be the tickets you want… or any tickets available at all. You can check on tickets to New Zealand Rugby games at www.allblacks.com/tickets

Online ticket sales are limited to 10 tickets per transaction. How do I purchase more tickets?

Bringing a group of friends and family is a great outing for everyone!

Test Matches: If you’ve got a group of more than 10 you can book through the Ticketek group booking team between 8.30am-5.00pm Mon-Fri. Phone: 04 384 3842 or email [email protected]

What ages are the Infant and Child tickets?

Rugby games are great events for all the family! The infant and child ticket age limits often depend on the game you are going to.

Test Matches & NZ Rugby games: Children aged three and under will be admitted free (don’t need a ticket) with an adult as long as the child is sitting on an adult’s lap. If a parent wants a physical seat for the child, they require a ticket.

A Child is age 3-15 inclusive and under as determined by their age on the day of the event. Once you turn 16 years of age, you are an adult. Photo ID may be required as proof of age.

Other Rugby games around NZ: The age cut-offs for other games depends on a few factors, so you’re best to contact the host of the match or the venue.

How can I book wheelchair seating?

All venues are different, so to make sure you have the best seat for you, it’s best to chat to us directly.

Test Matches: Please contact Ticketek’s assisted booking line on 0800 686 677. Alternatively you can contact Ticketek online.

Other games around New Zealand: Please contact the Super Rugby Club or Provincial Union hosting the game.

What does GA mean? Will we be seated together?

Most tickets to test matches are for specific seats, but there are some events that may have General Admission as a seating or standing option. This means you can sit or stand wherever there is a space within the designated GA sections.

If I haven’t bought my ticket from www.allblacks.com is my ticket legitimate?

Eek! If you’ve purchased your ticket through official links on this website, via www.allblacks.com/tickets or through our email communications, then yes it’s valid!

If you have not brought your ticket off an authorised sales platform (eg. Viagogo) or used search engines to find tickets, then unfortunately we cannot guarantee that your ticket will be valid. If you are worried that your ticket may not be valid, then please phone the authorised selling agency of the ticket.

Test matches: New Zealand venues, please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 04 384 6309 (for mobile and international callers)

Other games around New Zealand: Please contact the Super Rugby Club or Provincial Union hosting the game.

For All Blacks test matches outside of New Zealand, please contact the host union (usually the All Blacks opposition), you can check our fixtures list for the venue if you’re not sure who this is.

For further information, advice and the risks associated with the purchasing of tickets from unauthorised resellers, please read here from the NZ Commerce Commission.

Can I use tickets as a fundraiser or to reward customers?

We’re always keen to support fundraisers for rugby clubs or schools. Please understand that if you want to buy tickets and use them in a fundraiser, you should seek permission from NZR first by emailing us at [email protected].

In order to protect the commercial partners that help fund NZR, tickets are not permitted to be used for commercial purposes, as a customer reward or in a sales promotion. If you’re keen to get involved with NZR in a way that means you can do this, we’d love to hear from you!

How can I purchase Hospitality at an All Blacks match?

Whether you’re entertaining guests or spoiling yourself, the majority of games have options for hospitality to suit most occasions. Domestic test match hospitality options include tickets packaged with a great range of pre- and/or post-match hospitality. These are available from www.allblackshospitality.co.nz.

How can I get tickets to overseas matches?

There aren’t too many teams that want supporters of NZ teams helping them win on the pitch … BUT we can get you there! Travel packages to support the All Blacks at overseas matches are available through our official travel partner, All Blacks Tours: www.allblackstours.com.

With tickets for overseas matches being managed by the Host Union of the match (usually the opposition), access to tickets alone often goes to local supporters first. From time to time, NZR has access to a small number of tickets or can access a buying window for NZ fans. The best way to ensure that you are aware if this happens, is by joining our email subscription.

How can I get tickets to the Rugby World Cup?

Join with like-minded kiwi fans and get on a tour to guarantee that you don’t miss the games you want to see. Travel packages to support the All Blacks are available through our official travel partner, All Blacks Tours - www.allblackstours.com/.

Unfortunately, NZR does not have access to tickets for fans to Rugby World Cups. However you can try to purchase tickets directly through the Rugby World Cup ticketing page: tickets.rugbyworldcup.com

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Matches

Please visit the website of the venue for specific information on entry, accessibility, food and beverage options, what you can bring to a match, and transport options.

Can I use my camera/video camera in the stadium?

We love seeing people having a great time at rugby, so go nuts taking plenty of images for friends and family. People around you may not be so happy if your photography interferes with their game though, so support tools that may interfere with others’ enjoyment of the match (selfie sticks, tripods, etc.) are not permitted in the stadium.

If you’re a bit of a photo buff, please note that professional lenses larger than 200mm or commercial use of images taken at games aren’t permitted.

Can I smoke in stadiums in New Zealand?

In accordance with the Smokefree Environments Act 2003, smoking is not permitted anywhere inside venues in New Zealand.

Media Accreditation

Please direct all media accreditation enquiries for All Blacks and Black Ferns home test matches to [email protected]

For Super Rugby and other domestic rugby matches in NZ, please contact the Super Rugby Club or Provincial Union hosting the match.

Where can I watch a match if I can’t get there live?

While live is always better, if you can’t get to a game, then watch on SKY TV or on Sky Open in New Zealand. 

To watch New Zealand based Test matches, please check your local listings as these matches are broadcast in many countries world wide: 

SuperSport: Africa and adjacent islands

Fox Sports: Australia

ESPN+: North America, South America

J Sports: Japan

Setanta Sports Asia Rugbypass.com: Asia-Pacific (American Samoa, Bangladesh, Bhutan, Brunei, Burma (Myanmar), Cambodia, China (Peoples Republic), Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Kiribati, Kyrgyzstan, Laos, Macau, Malaysia, Maldives, Marianas, Marshall Islands, Mongolia, Nauru, Nepal, New Caledonia, Niue, Northern Marianas, North Korea, Pakistan, Palau, Papua New Guinea, Philippines, Singapore, Solomon Islands, South Korea, Sri Lanka, Tajikistan, Taiwan (Republic of China), Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna, and Western Samoa), Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Maldives, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam

OSN: Afghanistan, Bahrain, Iran, Iraq, Israel, Jordan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, United Arab Emirates, Yemen, West Bank, Gaza Strip and Palestine

Sky Italia: Italy, Vatican City, San Marino and Canton Ticino, Switzerland

Canal+: Andorra, France (including French Overseas Departments and Territories), Monaco, Luxembourg and French-speaking Switzerland

Sky UK: United Kingdom of Great Britain (England, Scotland and Wales) and Northern Ireland, Ireland, Channel Islands and Isle of Man

Do you have an app I can download?

Yes, and it’s a great way to stay up to date with all things rugby in New Zealand! You can download the All Blacks app through Google Play and the App Store.

Where can I get match programmes?

Matchday programmes are no longer available at Test matches. Some Super Rugby clubs and Provincial Unions may still offer a matchday programme which you can collect at the venue. To stay up to date with the latest Teams in Black information, join our email subscription.

Other games around New Zealand: Please contact the Super Rugby Club or Provincial Union hosting the game.

Can I get a message onto the big screen at a game?

The best way to get yourself on the screen is to make sure you’re dressed up and caught on film OR post on social media & tag us in! From time to time we’ll broadcast great comments and pictures on the big screen pre-game and at half time so keep an eye out for the hash tag and post away – you might become famous!

Could I propose to my beloved at a game?

We always love to hear about the things that rugby fans do to show their support and it’s even better when it’s sharing the love! We wouldn’t want to ruin your big moment though, so due to the busy and fast-changing nature of Test matches we’re really sorry but we’re unable to arrange marriage proposals at these games. We’d love to hear about your moment though, so definitely please post to our social media and show us how you brought two rugby fans together!

If you’re set on proposing at a rugby game, please contact your Super Rugby club or Provincial Union to see if they can help you with this during their respective seasons… And good luck!

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Merchandise, Charity & Giveaways

Where can I buy an All Blacks jersey from?

You can choose from a wide range of rugby merchandise, including All Blacks, Black Ferns and Super Rugby merchandise from our official online shop: www.allblackshop.com. We ship worldwide. 

I am fundraising, can you help me please?

If your club, school or charity is having a raffle or auction in order to fundraise money you can enter our quarterly draw for signed merchandise. The dates of these quarterly draws are 15 March, 15 June, 15 September, 15 December (or the following Monday if it falls in a weekend). Have a look here for all you need to know and details on how to enter. 

We appreciate that there are so many great causes out there and we are regrettably unable to support them all. We direct the majority of our donations to the Dingle Foundation and UNICEF, the official charities of NZR and our teams in black. 

Tickets: Please understand that if you want to buy tickets and use them in a fundraiser, you should seek permission from NZR first by emailing us - [email protected]. NZR may give permission for tickets to be used as part of raffles for rugby clubs or schools, however tickets are not permitted to be used for commercial purposes or in a sales promotion.

How can I get some promotional or giveaway items?

Sign up to our emails! From time to time we reward our subscribers. There's loads of benefits to joining too, the sooner  members with merchandise, tickets to games and even a visit or two from some players! There's loads of other benefits to joining Team All Blacks too, the sooner you sign up, the more chance to win that you have!

If you just can't wait to win, there's a wide range of rugby merchandise items at www.allblackshop.com.

If you, your club, school or charity is having a raffle or auction in order to fundraise money you can enter our quarterly draw for signed merchandise. The dates of these quarterly draws are 15 March, 15 June, 15 September, 15 December (or the following Monday if it falls in a weekend). Have a read here for all you need to know and details on how to enter.

How can I be a ball kids or water carrier at a test match?

Ball kids for each Test Match are chosen by the Host Union, so please contact the Union hosting the game. You can find a list here.

As you might have seen in previous games, our injured, or non-playing players act as water carriers for the team during Test Matches, so sorry, there are no opportunities for those outside of the team to perform this duty. 

Can I sing the national anthem or perform at a test match?

NZ matches: We're always on the lookout for new talent to perform at test matches. Please email your story and a demo song to [email protected].

Overseas matches: All performers are chosen by the host Union, so you will need to get in touch with the Rugby Union hosting the match to see if this is possible.

How do I become an Official New Zealand Rugby licensee?

For all enquiries regarding becoming a licensee, or regarding existing official licensed products (outside adults athletic apparel, footwear and accessories), please contact Chelsea Scott, Retail and Licensing Manager.

Who are the official charity partners of NZ Rugby?

NZ Rugby have two charity partners, the Dingle Foundation and UNICEF.

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Footage, Content And Media

Media Enquiries

Please direct all media enquiries to [email protected]

Media Accreditation

Please direct all media accreditation enquiries for Teams in Black home test matches to [email protected]

For Super Rugby and other domestic rugby matches in NZ, please contact the teams directly.

How can I obtain footage or images of one of the teams or the haka?

Commercial rights are important for the funding of NZ Rugby, the use of this footage is highly sought after and part of these rights, so we're sorry but we are unable to supply images or copies of matches or the haka.

After matches, NZ Rugby regularly offers highlights to our Team All Blacks members and on our social media channels. Join Team All Blacks to ensure you don't miss any highlights.

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Get Involved

I want to play, coach or referee rugby

Awesome! We'd love to have you involved in this great game! You can find out more about being involved here: https://www.nzrugby.co.nz/get-involved/

What is Small Blacks?

Small Blacks Rugby helps players develop their rugby skills as their physical ability develops, making the game as simple and safe as possible for all Kiwi children, regardless of their age, shape or size. The experiences they have during this time will shape their future involvement in the game – setting them up for a lifelong love of the game.

I would like to come to New Zealand and play rugby

To find more about about playing rugby in New Zealand, click here. To find a club to sign up to, please use our club finder tool.

I want to work in rugby

Check out our list of current vacancies here: nzrugby.qjumpersjobs.co

For Provincial Union or Super Rugby Club vacancies: www.nzrugby.co.nz/about-nzr/working-in-rugby/provincial-union-vacancies/

Can I do an internship or work experience at NZ Rugby?

While we do not have a formal internship or work experience programme, we sometimes have opportunities for volunteer or other work. Please fill out the contact form and your enquiry will be sent to our People & Capability team who will review the information you have supplied. If it is appropriate, they will be in touch with you.

I'm new to New Zealand, where do I start getting to know rugby?

Rugby is one of the world's fastest growing sports and it's considered New Zealand's national game. Rugby is a great way to become involved in your community, have fun, make friends and learn new skills.

The easiest way to get to know rugby is to become a fan! Join Team All Blacks now for all the most up to date information, plus membership benefits such as priority access to All Blacks tickets, discounts on merchandise and exclusive content. You can also learn more at www.allblacks.com and follow us on our social media platforms: Facebook, Instagram, Twitter, YouTube

To start playing, coaching, refereeing or volunteering contact your local school, rugby club or local Provincial Rugby Union.

Rules: The best way to learn the rules is by watching or playing the game. Depending on what age you are and location you are in, there will be a club or game nearby to get you started. To start playing, coaching, refereeing or volunteering contact your local school or rugby club.

Match dates: There are games of rugby happening throughout the country at most times of the year. To find out when and where our Teams in Black are playing, head to our fixtures page. For Super Rugby, head to our Super Rugby website and for Provincial Rugby head to our Provincial Rugby website.

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About New Zealand Rugby

NZ Rugby Offices

NZ Rugby Wellington Office
New Zealand Rugby House
Level 3, 100 Molesworth Street
Thorndon
Wellington 6011
New Zealand

NZ Rugby Auckland Office
3b, 125 The Strand
Parnell
Auckland 1010
New Zealand 

NZ Rugby Postal Address

PO Box 2172
Wellington 6140
New Zealand

P: +64 (0) 4 499 4995
E: [email protected]

Who is New Zealand Rugby and what does NZR do?

Founded in 1892, New Zealand Rugby has teams based in Wellington and Auckland, a high performance base in Tauranga, and a number of people working out in the rugby community and with high performance teams. New Zealand Rugby has direct relationships with its members, including all 26 Provincial Unions, Super Rugby teams, sponsors, and stakeholders such as the New Zealand Government.

We want to be a world-leading sports organisation, helping all of rugby to be the best it can be. Each and every day we lead, support, grow and promote New Zealand's game. Our Vision is to "Inspire and Unify" and we are guided by The Rugby Way "Te Ara Ranga Tira" (the way that unites people).

The Rugby Way is all about knitting individuals together using four key Pou or pillars: Be Welcoming (Te Pou Maioha), Be Our Best (Te Pou Hiranga), Be Passionate (Te Pou Ihiihi) and Play Fair (Te Pou Tika). We strive for rugby teams in black that are unrivalled, a high performance system that produces the world's best talent, competitions that fans love, and a community game that is strong and cherished.

We are committed to New Zealand rugby being financially secure, attracting top partners and contributing actively to the global game. Find out more about Our People, Governance, Our Members, Our Partners and Our History and check out Our Publications.

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Media Enquiries

Please direct all media enquiries to [email protected]

Where are you based? 

NZ Rugby's head office is in Wellington. You are more than welcome to stop in and say hello – we are on Level 3 of NZ Rugby House, 100 Molesworth Street, Thorndon, Wellington.

Can I tour NZ Rugby?

We are an operating office and not linked to a Stadium or training venue, so there's not too much to see! If you have a group that you think would like to look around for training or educational purposes, please fill out the contact form.

What is The Rugby Way?

Our Vision is to "Inspire and Unify" and we are guided by The Rugby Way "Te Ara Ranga Tira" (the way that unites people). The Rugby Way is all about knitting individuals together using four key Pou or pillars: Be Welcoming (Te Pou Maioha), Be Our Best (Te Pou Hiranga), Be Passionate (Te Pou Ihiihi) and Play Fair (Te Pou Tika).

What are the rules of the game?

The best way to learn the rules is by watching or playing the game. Depending on what age you are and location you are in, there will be a club or game nearby to get you started. To start playing, coaching, refereeing or volunteering contact your local school or rugby club.

How can I make a complaint?

NZR has established an independent complaints management service which is designed for complaints relating to inappropriate or objectional behaviour from anyone involved in Rugby. Please click here for more information about the complaint process.

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Team All Blacks

What is Team All Blacks?

Team All Blacks is an online supporter community for fans of New Zealand's rugby teams and competitions – the place where everyone who loves our competitions and/or teams in black get to play their part. Team All Blacks was established in 2015 to enable a closer connection to New Zealand Rugby's local and national teams and competitions, providing exclusive content, experiences, early access to tickets and merchandise, and much more! To join over 700,000 All Blacks fans worldwide, please visit www.allblacks.com/tab/.

How do I know if I'm a member or not?

If you have brought a ticket to an All Blacks match in New Zealand in the past two years, you are most likely a Team All Blacks member. You can check by visiting www.allblacks.com/tab/ and logging into the site. Here's where you can change your preferences to hand pick the information you receive from us and ensure that you're not missing out on anything you're keen to have access to!

Why should I become a member?

Team All Blacks is an online supporter community for fans of New Zealand's rugby teams and competitions – the place where everyone who loves our competitions and/or teams in black get to play their part. Team All Blacks provides members worldwide with a closer connection to New Zealand Rugby's local and national teams and competitions, providing exclusive content, experiences, early access to tickets and merchandise, and much more! You'll receive priority access to tickets to All Blacks Test Matches in New Zealand, as well as 10% off your first merchandise purchase and all team jerseys. To join over 700,000 All Blacks fans worldwide, please visit www.allblacks.com/tab/.

What are the membership benefits?

Team All Blacks provides members worldwide with a closer connection to New Zealand Rugby's national teams providing content, experiences, access to tickets and merchandise, amongst other benefits. You'll receive priority access to tickets to All Blacks Test Matches in New Zealand, as well as 10% off your first merchandise purchase and all team jerseys. To join over 700,000 All Blacks fans worldwide, please visit www.allblacks.com/tab/.

I want the information I receive from Team All Blacks to suit me, how do I update my profile?

Simply log into www.allblacks.com/tab/. Here's where you can change your preferences to get receive the information that matters to you and ensure that you don't miss out on anything you're keen to have access to!

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