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The airline took home the awards for ‘Best Premium Economy Class’, ‘Best Premium Economy Class Seat’ and ‘Best Premium Economy Class Onboard Catering’ for its Premium Economy cabin on board its Boeing 777-300 fleet.
The World Airline Awards are the global benchmark of airline excellence. The awards are determined each year by the Skytrax airline passenger satisfaction survey of more than 18 million airline passengers from over 160 countries.
The study covers over 200 airlines and measures passenger satisfaction across more than 40 key performance indicators of airline product and service including onboard seat comfort, food and staff service.
Air New Zealand General Manager Customer Experience Calum Laming collected the awards in Paris overnight and said the accolades reaffirm the airline is delivering a world-class Premium Economy product and travel experience for its customers.
“Air New Zealand’s Premium Economy cabin has proven extremely popular with customers since it was first introduced in 2011. To be recognised in all three categories at these awards is a huge achievement and testament to our staff who work hard to consistently deliver a premium customer experience,” says Mr Laming.
Air New Zealand’s Premium Economy cabin offers customers more space and privacy with the state-of-the-art Spaceseat as well as the enjoyment of New Zealand-inspired food and wine and gate to gate entertainment.